Privacy Policy

TAQUEEN Privacy Policy

Effective date: 9 August 2026

TAQUEEN (“TAQUEEN,” “we,” “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, creating an account, placing an order or communicating with us.

This Privacy Policy explains what information we collect, how we use it, when it may be shared and the choices available to you.

1. Information We Collect

Depending on how you interact with TAQUEEN, we may collect:

  • Your name, email address and telephone number.
  • Your billing and delivery addresses.
  • Order details, purchased products and transaction records.
  • Account details and preferences.
  • Messages, enquiries, feedback and customer-support records.
  • Customisation information, including names, text, logos, artwork or files you provide for personalised products.
  • Device, browser, IP address, cookie and website-usage information.
  • Marketing preferences and interactions with our communications.

Payment-card information is processed securely by authorised payment providers. TAQUEEN does not store complete payment-card numbers.

2. How We Use Your Information

We may use personal information to:

  • Process, prepare, customise and deliver orders.
  • Confirm payments and issue invoices.
  • Manage returns, exchanges, refunds and customer-service requests.
  • Contact you about an order, delivery or requested service.
  • Create and manage customer accounts.
  • Prevent fraud, misuse and unauthorised transactions.
  • Improve our website, products, services and customer experience.
  • Measure website performance and understand how customers use our store.
  • Send marketing communications where you have provided consent or where otherwise permitted by law.
  • Meet accounting, tax, regulatory and legal obligations.
  • Establish, exercise or defend legal claims.

3. Shopify and Service Providers

Our online store is hosted through Shopify. Shopify processes certain personal information to operate the storefront, checkout, customer accounts and related ecommerce services.

We may also share necessary information with trusted service providers that help us operate our business, including:

  • Payment processors and financial-service providers.
  • Courier and delivery companies.
  • Website-hosting and ecommerce providers.
  • Analytics, advertising and marketing platforms, including Google and Meta services where enabled.
  • Technology, security and customer-support providers.
  • Professional advisers, auditors and government authorities where required.

These parties receive only the information reasonably required to provide their services or fulfil legal obligations.

4. Cookies and Analytics

Our website uses cookies and similar technologies to operate essential store functions, remember preferences, analyse website performance and, where permitted, measure advertising effectiveness.

You may manage cookies through your browser settings and any cookie-consent controls available on our website. Disabling certain cookies may affect store functionality.

5. Marketing Communications

Where you choose to receive marketing communications, we may send information about TAQUEEN products, collections, events or offers.

You may unsubscribe at any time by using the unsubscribe option in the communication or by contacting us. Unsubscribing from marketing will not prevent necessary messages concerning active orders or customer-service requests.

6. Customised Orders

When requesting a customised product, you are responsible for ensuring that you have the right to provide and authorise the use of any name, logo, image, artwork or other material submitted to TAQUEEN.

Submitted materials will be used to review, prepare and fulfil the requested order and may be retained where reasonably necessary for order records, repeat orders, dispute resolution or legal compliance.

7. Data Retention and Security

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, maintain business and transaction records, comply with legal obligations and resolve disputes.

We use reasonable administrative, technical and organisational measures to protect personal information. However, no internet transmission or electronic-storage method can be guaranteed to be completely secure.

8. International Processing

Some service providers may process or store information outside the United Arab Emirates. Where this occurs, we take reasonable steps to use providers and safeguards appropriate to the nature of the information and applicable legal requirements.

9. Your Privacy Rights

Subject to applicable UAE law, you may request:

  • Information about the personal data we process about you.
  • Access to or a copy of your personal information.
  • Correction of inaccurate or incomplete information.
  • Deletion of information where legally applicable.
  • Restriction of or objection to certain processing.
  • Withdrawal of consent where processing is based on consent.
  • Transfer of personal data where legally applicable.

We may need to verify your identity before processing a request. Certain information may be retained where required for legal, accounting, fraud-prevention or dispute-resolution purposes.

10. Children’s Privacy

Our online store is not intended for children to make purchases without the involvement of a parent or legal guardian. If you believe a child has provided personal information without appropriate authorisation, please contact us.

11. Third-Party Links

Our website may contain links to third-party websites or services. TAQUEEN is not responsible for the privacy practices or content of those external services. We recommend reviewing their privacy policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy when our practices, services or legal obligations change. The revised policy will be published on this page with an updated effective date.

13. Contact Us

For privacy questions or requests, contact:

TAQUEEN
Powered by Sharjah City for Humanitarian Services
Workshop location: MASARAT Center for Development & Empowerment, Sharjah, United Arab Emirates
Email: taqueen@schs.sharjah.ae
Telephone: +971 56 515 7789