Refund policy

TAQUEEN 3-Day Return and Exchange Policy

At TAQUEEN, customer satisfaction is important to us. Eligible products may be returned or exchanged within 3 days of delivery, subject to the terms and conditions below.

Payment Methods

We accept online payments in UAE dirhams (AED) using Visa and Mastercard credit or debit cards. Cash on Delivery may also be available for eligible orders.

Return and Exchange Conditions

  1. Return or exchange requests must be submitted within 3 days of receiving the order. Requests submitted after this period will not be accepted.

  2. Products must be unused and returned in their original condition and packaging, with all tags, accessories and the original invoice included.

  3. TAQUEEN reserves the right to reject any product that is used, damaged, incomplete or considered unsuitable for resale.

  4. All products from the same return or exchange request must be returned together in one package.

  5. Products not included in the approved return or exchange request will not be accepted.

  6. Approved returns and exchanges may take up to 7 working days to process after the returned products are received and inspected by TAQUEEN.

Delivery, Return and Exchange Charges

Original orders

A delivery charge of AED 35 applies to biscuits and sweets, while AED 20 applies to other handcrafted products.

Returns

An additional AED 20 return courier charge applies to collect the product from the customer and return it to TAQUEEN.

The return courier charge will be deducted from the approved refund or store credit.

Exchanges

Two separate courier charges apply to an exchange:

  • AED 20 to collect the original product and return it to TAQUEEN.

  • AED 20 to deliver the replacement product to the customer.

The total courier charge for an exchange is therefore AED 40, payable by the customer.

Any difference in price between the original and replacement products must also be paid by the customer or refunded as applicable.

All original delivery, return and exchange courier charges are the customer’s responsibility and are non-refundable.

Refunds

  1. Approved credit or debit card refunds will be credited to the original payment card.

  2. A payment-gateway fee of 2.9% of the total order value is non-refundable and will be deducted from the approved refund where applicable.

  3. Cash on Delivery orders are not eligible for cash refunds. Approved returns may be refunded as online store credit after deducting all applicable charges.

  4. Original delivery charges, return courier charges, COD fees, taxes, customs duties and payment-gateway charges are non-refundable.

Example: Handcrafted Product Price AED 200

Original order

  • Product price: AED 200

  • Original delivery charge: AED 20

  • Total paid: AED 220

If the product is returned

  • Product value: AED 200

  • Return courier charge: AED 20

  • Refund before any applicable payment-gateway deduction: AED 180

  • The original AED 20 delivery charge is not refunded.

  • If applicable, the 2.9% payment-gateway fee will also be deducted.

If the product is exchanged

Assuming the replacement product has the same price:

  • Return courier charge: AED 20

  • Delivery charge for the replacement product: AED 20

  • Total additional amount payable: AED 40

No product-price refund is issued when exchanging the item for another product of the same value.

Non-Returnable Products

  1. Food products, including DANAT products, cannot be returned or exchanged unless they are damaged, defective or incorrect.

  2. Clearance items cannot be returned, exchanged or refunded.

Damaged, Defective or Incorrect Products

All products are quality-checked before dispatch.

If you receive a damaged, defective or incorrect product, please contact TAQUEEN Customer Care within 48 hours of delivery and provide your order details and clear photographs of the product.

Approved cases will be handled according to the applicable return or exchange conditions.

How to Request a Return or Exchange

Contact TAQUEEN Customer Care at 056 515 7789 within 3 days of receiving your order.

Once the request is reviewed and approved, TAQUEEN will arrange for the courier to collect the product from the original delivery address.

Customer Care will confirm when the returned product has been received and will process the approved refund or exchange after inspecting it.

TAQUEEN reserves the right to refuse any return, exchange or refund that does not comply with this policy.