Shipping policy

TAQUEEN Shipping and Delivery Policy

At TAQUEEN, we aim to deliver every order safely and in the best possible condition. Delivery methods, charges and estimated delivery times depend on the type of products ordered.

Biscuits and Sweets

Biscuits and sweets are delivered using a temperature-controlled delivery service to help maintain their quality and freshness.

  • Delivery fee: AED 35

  • Orders placed before 9:00 a.m. will be delivered on the same day.

  • Orders placed after 9:00 a.m. will be delivered on the following day.

  • If the following day falls on a public holiday or delivery service is unavailable, the order will be delivered on the next available delivery day.

  • Delivery is subject to product availability, the delivery location and courier capacity.

Customers should ensure that someone is available at the delivery address to receive temperature-sensitive products.

Other Handcrafted Products

All other handcrafted products are delivered through our courier service.

  • Delivery fee: AED 20

  • Estimated delivery time: 1–2 business days

       Shipping is available from Monday to Saturday.

 

        No orders are shipped on Sundays; however, previously shipped orders may still           be delivered.

 

  • Orders that would otherwise be shipped on Sunday will be processed on the next available business day.

  • Delivery times are calculated from the date the order is confirmed.

  • Delivery may take longer during public holidays, exhibitions, promotional periods or other periods of high demand.

Delivery Address and Contact Details

Customers are responsible for providing a complete and accurate delivery address, a valid mobile number and any necessary delivery instructions when placing an order.

TAQUEEN will not be responsible for delays or failed deliveries caused by incorrect or incomplete delivery or contact information.

If the customer requests delivery to a different address after the order has been dispatched, additional courier charges may apply.

Receiving Your Order

Customers should inspect the package upon delivery.

Any damaged, defective, missing or incorrect products must be reported to TAQUEEN Customer Care within 48 hours of receiving the order. Customers must provide their order details and clear photographs showing the issue.

Delivery Delays

All stated delivery times are estimates and may be affected by circumstances beyond TAQUEEN’s control, including:

  • Courier delays

  • Adverse weather conditions

  • Road closures

  • Public holidays

  • High-demand periods

  • Incorrect or incomplete customer information

If an unexpected delay occurs, TAQUEEN will make reasonable efforts to notify the customer.

Failed Delivery Attempts

If delivery cannot be completed because the customer is unavailable, cannot be contacted or has provided incorrect or incomplete information, an additional delivery charge may apply before the order can be sent again.

Customer Support

For assistance with your order or delivery, please contact TAQUEEN Customer Care at:

056 515 7789