Shipping Policy
Sweets and Biscuits
- Delivery fee: AED 35.
- Orders placed before 9:00 a.m. are delivered the same day using temperature-controlled delivery.
- Orders placed after 9:00 a.m. are delivered the following working day.
- No orders are shipped on Sundays; however, previously shipped orders may still be delivered.
Handcrafted Products
- Delivery fee: AED 20.
- Orders are delivered within 1–2 business days by courier.
- No orders are shipped on Sundays; however, previously shipped orders may still be delivered.
Return and Exchange Policy
- Return or exchange requests must be submitted within three days of receiving the order.
- Products must be unused and returned in their original condition and packaging, with all tags and the invoice included.
- The original delivery fee is non-refundable.
- A return airway-bill charge of AED 20 will be deducted from the refund or store credit.
- For exchanges, AED 40 applies: AED 20 for collecting the original product and AED 20 for delivering the replacement.
- Food products cannot be returned or exchanged unless they are damaged, defective or incorrectly supplied.
- Payment-gateway charges of 2.9%, COD charges, taxes, customs duties and other applicable delivery charges are non-refundable.
- TAQUEEN may reject products that are used, damaged after delivery, incomplete or unsuitable for resale.
Refund Example
For a handcrafted product costing AED 200:
- Product: AED 200
- Original delivery: AED 20
- Total paid: AED 220
- Return airway bill: AED 20
- Refund: AED 180 before deducting any applicable payment-gateway charges.